An exchange is for the customer who likes the piece but needs it in a different size or variant, and this page is written for that exact situation, not as a general returns page. On whodecideswarrr.com, the official store name for this shop, an exchange means swapping the item you received for another size or variant of the same product, subject to availability, and it is not a way to get money back or to change your mind about a completely different product. That distinction matters, because a size swap and a refund follow different checks, even though both start with sending something back. This page explains, step by step, how to start an exchange, what condition the item must be in, how to judge fit across different kinds of clothing, what happens if your replacement size is not in stock, and which exchanges cannot be accepted. If you read only one rule before posting anything, read this: wait for the shop’s confirmation before you send an item back, because an unconfirmed parcel can be delayed, refused, or lost in transit without a reference to match it to your order.
An exchange works when the product itself is right but the size or variant is wrong, and keeping that definition narrow protects both you and the next customer who may receive the returned piece. A hoodie that fits too tight across the chest, a pair of jeans that runs long, a jacket whose colour does not suit you as you expected, or a shirt in the wrong size are all classic exchange cases, because in each one you still want the same design, only in a form that fits or suits you better. A refund, by contrast, is for a piece you do not want a replacement of at all, whether because it arrived damaged, faulty, or wrong, or because you no longer want that product, and that request is handled under the Refund & Return Policy instead. Mixing the two routes up is the most common cause of a slow exchange, because a refund request sent as an exchange, or an exchange request sent as a refund, has to be redirected before any parcel moves, and that redirection costs days that a clear first request would have saved.
The second basic point is that an exchange is a swap, not a second purchase, and it is judged on the item you return as much as on the item you want. The shop needs to check that the returned piece is in returnable condition, that the replacement size or variant is actually available, and that the exchange was confirmed before the parcel was sent, and only then can the replacement be dispatched. That sequence — confirm first, send back, check on arrival, then send the replacement — is what keeps an exchange fair, because it prevents a replacement being promised for a piece that arrives worn or damaged, and it prevents a customer waiting for a size that was never in stock. Once you understand that an exchange is a conditional swap rather than an automatic second delivery, the rest of this page, from condition to stock to limits, falls into place.
An exchange ends with a replacement in your hands, while a refund ends with money back, and that different ending changes what the shop checks at each step. In an exchange, the key questions are whether the returned item is unworn and in its original condition, and whether the size or variant you want is available to send, because the outcome depends on both answers being yes. In a refund, the key questions are different: whether the item qualifies for a return at all, what the inspection on arrival shows, and how a refund or credit is then decided, because no replacement is being sent. A practical example makes the difference clear: if you ordered a hoodie in medium and it is too snug, but you still love the design, you want an exchange to large; if you ordered the same hoodie and it arrived with a fault you cannot wear, you want the refund route, even if a replacement might also be offered there. Choosing the exchange route when you actually want money back, or the refund route when you actually want a different size, does not make your request invalid, but it does mean the shop will redirect you, and that redirection is avoidable by naming the outcome you want from the start.
An exchange is the right choice when three things are all true at the same time: you still want the same product, you want it in a different size or variant, and the item you received is in the condition it arrived in. A useful test is to ask yourself, before contacting the shop, whether you would keep the piece if it simply fitted better, because if the answer is yes, an exchange is almost certainly the faster path. It is also the right choice when the problem is fit rather than fault: a sleeve that is slightly long, a waist that sits a little high, or a cut that feels boxier than you expected are fit questions, and fit questions are answered by a different size, not by a refund. By contrast, if you would not keep the piece in any size, if the piece is damaged or wrong in a way that has nothing to do with size, or if you want a completely different product, say so plainly, because the shop can then point you to the refund route without a wasted exchange request in between.
Starting an exchange correctly takes a few minutes, and those minutes are what prevent a parcel from travelling back and forth without a result. The first step is always to contact the shop before you post anything, because the shop needs to confirm the exchange, check availability, and give you the return instructions that apply to your order. Sending an item back without that confirmation is the single most avoidable exchange mistake, because a parcel that arrives without a reference, without a confirmed replacement, and without a record of what size you wanted can sit unmatched while the shop tries to work out which order it belongs to. A confirmed exchange, on the other hand, gives both sides the same facts in writing: your order number, the item received, the size or variant wanted, and the return instructions, and that shared record is what makes the later steps — receipt, inspection, and replacement dispatch — run smoothly.
The second part of starting well is timing, and here this page is deliberately honest about what it does not promise. An exchange request should be made promptly after delivery, within the exchange window that applies at the time of your order, and that window is the first check the shop will apply, but no specific number of days is stated in this version, because that figure has not been confirmed for this shop and inventing one would be a false promise. Promptness therefore means contacting the shop as soon as you know the size is wrong, rather than wearing the piece for a while and then asking for a swap, because a prompt request is also the best chance of securing a replacement size before it sells out. If you are unsure whether you are still within the window, ask the shop with your order number and delivery date, rather than assuming you are in or out, because a clear answer before posting is far better than a refused parcel after posting.
The exchange request follows a simple order, and following it in that order is what keeps the swap moving. First, find your order number and the exact item, size and variant you received, because the shop cannot check a swap without knowing precisely what is being returned. Second, decide the exact size or variant you want instead, and, if you are between sizes, check the size guidance on the product page again before you name it, because naming a second wrong size starts the whole process over again. Third, contact the shop through the shop’s contact options on whodecideswarrr.com with those details, and wait for the confirmation that tells you where and how to send the item back. Only after that confirmation should you pack and post the item, keeping the tracking details and any postage receipt, because those details prove the item was sent and when, if a parcel is delayed in transit.
A good exchange message is short, specific, and complete, and it answers the shop’s first questions before they have to be asked. It should include your order number, the product name and the size or variant you received, the size or variant you would like instead, and a brief, honest note on the fit problem, such as too tight across the chest, too long in the leg, or too boxy for how you like to wear it. If the piece has a visible issue that is not a fit issue, say so separately and include a photograph, because a fault and a fit problem are handled differently, and a photograph lets the shop tell them apart without asking you to send the piece twice. What a message should not do is bury the key facts in a long story, or leave out the replacement size in the hope that the shop will guess it, because a vague message is the one that needs a second round of questions, and a second round of questions is a delay you can avoid by being specific the first time.
An item can only be exchanged if it is returned in the condition it arrived in, and that rule is stricter than it sounds, because it covers wear, washing, damage, tags and packaging all at once. In practice, that means unworn, unwashed and undamaged, with tags attached and in its original packaging where packaging was provided, and any one of those points failing can be enough for an exchange to be refused. The reason is practical rather than bureaucratic: a returned piece may be resold or restocked, and the next customer is entitled to receive it in the same condition you did, with its tags and packaging intact. A piece that has been worn out, washed, altered, stained or damaged after delivery cannot be presented as if it had just arrived, and the shop’s inspection on arrival is the point where that difference is checked, fairly and in the open, rather than assumed.
That condition rule matters even more for this shop’s range than for plain clothing, because a distressed finish, a hand-dyed colour or a patchwork detail can look different in a photograph than in person, and the shop must be able to judge the returned piece on its own condition, not on a photograph of a different piece. A distressed hem that was part of the design is not damage, but a new stain, a wash-faded colour or a torn seam that was not there on arrival is, and keeping tags on until you are sure about fit is what lets the shop draw that line cleanly. Checking a piece at home, as described below, is therefore not a formality: it is the habit that keeps an exchange open, because once tags are removed or a piece is washed, the shop can no longer treat it as an unworn return, even if your reason for returning it was entirely genuine.
Unworn means the piece has not been worn outside, to an event, or for a full day of use, and it should not carry signs of wear such as stretched fabric, deodorant or perfume marks, or dirt from outdoor use. Unwashed means the piece has not been put through a wash, a soak or a cleaning process, because washing changes dye, texture and fit, and a washed piece cannot be restocked as new, even if it looks clean. Tagged means the original tags are still attached, and packaged means the piece is returned in its original packaging where packaging was provided, or in equivalent protective packaging if the original packaging was a simple parcel bag that cannot be reused. A helpful way to remember the test is to ask whether the piece, as you are about to post it, looks and feels like the piece you unwrapped on delivery day, because if it does not, the exchange is at risk, and asking the shop before posting is better than posting and finding out on inspection.
Trying a piece at home is expected, and it does not by itself break the condition rule, provided you try it in the way a careful customer would. Try it indoors, over clean clothing, in a clean room, and without removing tags, eating, drinking or applying fragrance near it, so that a fit check does not leave marks that look like wear. Check the fit in front of a mirror, sit down and move in it if it is a pair of jeans or trousers, and raise your arms if it is a hoodie or jacket, because a piece that feels right standing still can feel wrong when you move, and that movement check is exactly what a home try-on is for. If, after that careful try-on, the size is wrong, fold the piece as it arrived, reattach nothing that was removed, keep the tags on, and pack it as the shop’s confirmation instructs, because a careful try-on followed by careful repacking is the cleanest possible exchange return, and it gives the inspection nothing to question.
Size is the most common reason for an exchange, and it is also the easiest reason to get right before ordering, if you compare cuts rather than assuming that the same letter size feels the same in every kind of clothing. Who Decides War style pieces often have a relaxed, boxy or cropped cut, and a hoodie that is meant to sit boxy will not feel like a slim sweatshirt, even in the same letter size, just as a pair of jeans with a straight or carpenter cut will not feel like a slim pair, even when the waist measurement matches. That difference in cut is why this section works through the shop’s main categories one by one, with links to each collection where the cut can be compared, rather than giving one generic sizing rule for everything. If you compare the cut of the exact category you are buying, you are far less likely to need an exchange at all, and if you do need one, you are far more likely to name the right replacement size the first time.
The second fit point is that your own measurements matter more than the size you usually wear in another brand, because brands cut differently and a hand-finished piece can vary slightly from another piece in the same style. Before ordering, compare your chest, waist, hip or length measurements, as relevant to the piece, with the size guidance on that product page, and if you are between sizes, think about how you like that style to sit, rather than automatically choosing the larger or smaller size. A relaxed hoodie worn between sizes may be better in the smaller size if you want it neat, or in the larger size if you want it oversized, and that preference, not a universal rule, is what should decide it. Taking that measurement step before ordering, and keeping a note of the measurements you used, also makes an exchange message much clearer later, because you can say which measurement did not work, rather than simply saying the piece felt wrong.
A hoodie from the Who Decides War Hoodie collection is often cut boxy and slightly cropped, with a deep hood and a relaxed body, so a medium that feels roomy in the body can still feel short in the length, and that combination surprises customers who expect a standard sweatshirt fit. A pair of jeans from the Jeans collection is judged differently, because waist, inseam and leg shape all matter at once, and a waist that fits can still leave a leg that is too long or too straight for how you like to wear it. A jacket from the Jacket collection adds another layer to the question, literally, because a jacket is often worn over a hoodie or a shirt, so a jacket that fits perfectly on its own can feel tight once you layer under it, and that layering check should be part of the home try-on. A shirt from the Shirt collection is different again, because a boxy tee and a fitted shirt in the same letter size sit differently on the shoulders and the hem, and a shirt that is meant to be worn tucked, loose or layered will each suggest a different size choice. Working through those four examples, rather than trusting one letter size across all of them, is the practical way to choose well, and browsing the full range on the Shop page before you order lets you compare those cuts side by side instead of guessing from memory.
When you are choosing a replacement size, start from the piece you already have, not from the size label alone, because the piece in your hands tells you exactly what did not work. Lay the received piece flat, note where it was tight, long, short or loose, and compare that observation with your own measurements and with the size guidance for the replacement size, rather than simply moving one letter up or down and hoping. If a hoodie was tight across the chest but right in length, for example, the next size up may fix the chest but make the length too long, and that trade-off is worth thinking through before you name the replacement, because a second exchange for the same reason is avoidable. If a pair of jeans fitted at the waist but ran long, check whether the issue is inseam length or leg shape, because a different size may not fix a shape issue, while a different cut in the same category might. Keeping that reasoning in your exchange message — what was wrong, where, and what you have compared — helps the shop confirm the right replacement, and it also helps you, because it turns a vague feeling that something did not fit into a specific, checkable decision.
An exchange depends on the replacement actually being available, and this shop will not promise a size that is out of stock simply because the original item was returned. That rule can feel disappointing when you have already sent a piece back, which is why the shop checks availability as part of the exchange confirmation, before you post anything, rather than after your parcel is already in transit. A confirmed exchange therefore means two things have both been checked: that your returned item is eligible, and that the replacement you want is available to send, and only when both are true does the swap proceed in the order described in this section. Understanding that availability is a condition of the exchange, not an afterthought, also explains why an early, prompt exchange request gives you the best chance of securing the size you want, especially for limited or hand-finished pieces that may not be restocked in every size.
The availability question also affects how long an exchange takes, because a replacement cannot be dispatched before the returned item has been received and checked, even when the replacement is in stock. That sequence protects both sides: the shop does not send a second piece before confirming the first piece is returnable, and you do not end up with two pieces and a confused account if the returned piece fails inspection. If the replacement is available, it will be sent once the returned item has been received and checked, and the shop will confirm dispatch so you are not left guessing whether a replacement is on its way. If the replacement is not available, the shop will not hold your returned item indefinitely while waiting for stock that may never arrive, and the next section explains the options that are offered instead, so you are not left in limbo.
When your requested size or variant is in stock, the exchange follows its simplest path, and each step is confirmed so you can follow it. After your exchange is confirmed, you send the item back as instructed, the shop receives it and checks its condition, and once that check passes, the replacement is dispatched and its dispatch is confirmed to you. There is no extra exchange fee, no restocking fee, and no extra shipping fee on top of the $19 already paid for the original order, because everything for the exchange is covered within that $19, and that fee rule applies whether the replacement is sent the day after inspection or a few days later. A useful habit during this stage is to keep your exchange confirmation, your return tracking details and the dispatch confirmation together, because if a parcel is delayed, those three references let the shop trace either leg of the journey — the return leg or the replacement leg — without starting from scratch.
When your requested size or variant is out of stock, the shop will tell you plainly, rather than promising a size it cannot send, and it will offer the options that are actually available at that point. Those options may include the closest available alternative in the same product, such as a neighbouring size or a different variant, or, where no suitable alternative exists, the options under the Refund & Return Policy, so you are not forced to accept a size you do not want simply because you started an exchange. Sale items are treated the same way here as regular items: sale items are not excluded from exchange, and they are available for exchange on the same terms, including the same availability check, so a sale piece in a sold-out size is handled the same way as a regular piece in a sold-out size. If you are offered an alternative and you are unsure whether it will fit, ask the shop before accepting it, and compare its size guidance with the measurements that did not work on the original piece, because accepting an alternative without that check can lead to a second exchange for the same fit reason.
Some exchanges cannot be accepted even when the request is made promptly, and naming those limits here avoids a wasted return parcel and a disappointing inspection result. Items that are worn, washed, altered, stained or damaged after delivery, missing tags or original packaging, or returned without a confirmed exchange request may be refused, or may be returned to you, and the shop will explain the inspection result rather than silently keeping the item. That explanation matters, because a refusal is not a judgement on you as a customer; it is a judgement on the condition of the piece, and a piece that cannot be restocked as new cannot be exchanged as if it were new. The same limit applies to customised or personalised items, if the shop ever offers them, because a piece made to a specific request cannot be exchanged for a different design, and that limit should be clear before such an item is ordered, not discovered after it arrives.
The second limit is about the kind of change an exchange can make, because an exchange is a swap of the same product, not a general right to change your order to something else. An exchange cannot turn a hoodie into a pair of jeans, a shirt into a jacket, or one design into a completely different design, because each of those changes is a different product choice, not a size or variant swap, and a different product choice belongs in a new order or, where it qualifies, in a refund request. If you are unsure whether your request is a size swap or a product change, describe both pieces plainly in your exchange message — what you received and what you want instead — and let the shop confirm which route fits, because a request that is confirmed as an exchange before posting is far less likely to be refused on arrival than a request that was never confirmed at all.
A worn return is the most common reason for an exchange to be refused, and wear is judged on evidence, not on intention, so a piece worn once outside or for a full day can fail even if you took care of it. An altered return, including a hemmed, taken-in, repaired or otherwise changed piece, also fails, because alteration changes the piece from the product that was sold into a product that was customised after delivery, and the shop cannot restock a customised piece as new. An unconfirmed return fails for a different reason: without a confirmation, the shop has no record of what replacement was agreed, no return instructions to check the parcel against, and no reference to match the parcel to your order, so even a perfect piece can be delayed or returned. The practical lesson from all three cases is the same: keep the piece unworn and unaltered, keep its tags and packaging, and do not post it until the shop has confirmed the exchange in writing, because those three habits together remove the most common refusal reasons before they can arise.
The final decision in any exchange case is simple to state, even when the facts feel tangled: choose an exchange when you want the same product in a different size or variant and the item is in returnable condition, and choose a refund when you do not want a replacement of the same product, or when the item is damaged, faulty or wrong in a way that has nothing to do with size. If you start on the wrong route, the shop will redirect you to the right one rather than refusing you outright, provided you are within the relevant window and the item is in returnable condition, so a wrong first choice is not fatal, it is simply slower. For common questions on either route, the FAQ page is a useful first check before contacting the shop, and browsing the Shop range again can help you confirm whether the replacement you want is the same product in a new size, or a different product altogether. If you are still unsure after those checks, contact the shop with your order number and a plain description of what you received and what you would like instead, and let the shop confirm the route before you post anything, because a confirmed route is the fastest route to either a replacement or a refund.
